Smoke Cartel

Sean Geng of Smoke Cartel turned a terrifying night in jail into a teachable moment. The experience reaffirmed his belief that our justice system needs an overhaul and he’s made snubbing it his motivation for building an extremely profitable business. 

Their homework paid off—online sales are off the hook. Now they have 14 employees, a huge warehouse, and a puppy, Zoey, they rescued recently. They focus on superb customer service and high-quality products—pipes made by talented glass blowers from all over the world. “We researched other online companies around the world who sell glass pipes. We found that there was a need out there for a company that put customer service first. That was our foundation—make a good product, but also pay attention to details—ship it quickly, address problems quickly, make the customer feel that you are there for them.”

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